Last Updated: July 2026
Welcome to Exotto AI Review Engine ("Exotto", "we", "our", or "us"). These Terms & Conditions govern your access to and use of our website, platform, and services. By creating an account or using our services, you agree to these Terms.
1. Our Services
Exotto AI Review Engine is a reputation management platform designed to help businesses:
Automate Google review requests
Send personalized SMS and email review invitations
Reactivate past customers
Generate AI-powered review responses
Display review widgets on websites
Share reviews on social media
Integrate with supported CRM and business platforms
Track review performance through analytics
Our services are intended for business use only.
2. Account Responsibilities
You are responsible for:
Providing accurate account information
Keeping your login credentials secure
All activity that occurs under your account
Ensuring only authorized users access your account
You must be at least 18 years old to use our services.
3. Customer Data & Consent
You are solely responsible for ensuring that you have the legal right and appropriate consent to upload customer information and send review requests through Exotto.
You agree to comply with all applicable privacy and communication laws, including but not limited to TCPA, CAN-SPAM, GDPR, CCPA, and other local regulations where applicable.
4. Acceptable Use
You agree not to use Exotto to:
Send spam or unsolicited messages
Violate any applicable law
Upload false or misleading customer information
Attempt unauthorized access to our systems
Interfere with the operation or security of the platform
Use the platform for fraudulent or illegal activities
We reserve the right to suspend or terminate accounts that violate these Terms.
5. Subscription & Billing
Some features require a paid subscription.
Subscriptions renew automatically unless cancelled before the next billing cycle.
You authorize Exotto to charge your selected payment method for recurring subscription fees.
Prices may change with reasonable notice.
6. Cancellation
You may cancel your subscription at any time through your account settings or by contacting our support team.
Cancellation takes effect at the end of your current billing period unless otherwise stated.
Previously paid fees are generally non-refundable unless required by law.
7. AI Features
Exotto uses artificial intelligence to assist with features such as review responses, messaging suggestions, and automation.
AI-generated content should be reviewed by your business before use when appropriate.
You remain responsible for all communications sent through your account.
8. Third-Party Integrations
Our platform may connect with third-party services including:
Google Business Profile
GoHighLevel
CRM platforms
Email providers
SMS providers
Zapier
Other supported integrations
We are not responsible for changes, outages, or policies of third-party services.
9. Intellectual Property
All software, designs, branding, logos, content, and technology provided by Exotto remain the property of Exotto unless otherwise stated.
You may not copy, modify, distribute, reverse engineer, or resell any part of the platform without written permission.
10. Privacy
Your use of Exotto is also governed by our Privacy Policy.
By using our platform, you consent to the collection and processing of data as described in our Privacy Policy.
11. Service Availability
We strive to provide reliable service but cannot guarantee uninterrupted availability.
Maintenance, upgrades, technical issues, or third-party outages may temporarily affect service.
12. No Guarantee of Results
While Exotto helps automate review generation and reputation management, we do not guarantee:
A specific number of reviews
Positive reviews
Higher Google rankings
Increased revenue
More leads or sales
Results depend on many factors outside our control.
13. Limitation of Liability
To the fullest extent permitted by law, Exotto shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform.
Our total liability shall not exceed the amount you paid for the service during the three (3) months immediately preceding the claim.
14. Indemnification
You agree to defend, indemnify, and hold harmless Exotto, its employees, partners, and affiliates from any claims, damages, losses, or expenses arising from:
Your use of the platform
Your violation of these Terms
Your violation of applicable laws
Communications sent using your account
Customer complaints relating to your use of the service
15. Account Suspension
We may suspend or terminate your account if you:
Violate these Terms
Engage in unlawful activity
Abuse the platform
Fail to pay subscription fees
Create security risks for our platform or other users
16. Changes to These Terms
We may update these Terms from time to time.
Updated versions will be posted on our website with a revised "Last Updated" date.
Your continued use of the platform constitutes acceptance of the updated Terms.
17. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the jurisdiction where Exotto operates, unless otherwise required by applicable law.
18. Contact Us
If you have questions about these Terms, please contact us:
Exotto AI Review Engine
Email:
Website:
